How do I change my payment plan (e.g., switch from Monthly to Pay As You Go, or Individual to Family)?

Currently, to change payment plans, you must cancel your existing subscription and resubscribe to the new desired plan.
Step-by-Step Instruction: Cancelling the Current Plan

  1. Access Main Profile: Ensure you are in the main guardian/parent profile (usually marked with green initials in the top right corner).
  2. Navigate to Membership: Go to the "Account" section.
  3. Select Membership: Click on "Your Membership".
  4. Cancel: Choose the option to "Cancel Plan" or "Freeze or Cancel Plan" and confirm.
  5. Wait for Expiry: The cancellation takes effect on your next renewal date (e.g., if your payment was processed on June 2nd, the membership remains active until July 2nd).